Contact & Support
Contact & Grievance Redressal
Statutory customer support, technical assistance, and grievance redressal contact details.
Developer & Founder
StitchOps is designed, built, and supported directly by the founder for modern textile and embroidery factories.
Jeel Asalalia
India
Technical & Operational Support
Direct email assistance for machine counter calibration, party ledger configuration, and inward register workflows.
Mon – Sat: 9:00 AM – 8:00 PM IST
Support requests are reviewed and answered via email within 24–48 hours.
Dedicated Email Turnaround
Statutory Grievance & Data Protection Officer
In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023 (DPDP Act), the contact details of the designated Grievance Contact are provided below:
Designated Officer: Jeel Asalalia (Founder & Developer)
Operating Entity: Jeel Asalalia (Sole Proprietor, trading as StitchOps)
Location / Jurisdiction: India
Dedicated Grievance Email: support@stitchops.com
Response Timelines: Grievance acknowledged within 48 hours; resolved within thirty (30) days from the date of receipt.